FAQs

 

1. What is AxomOnline Store?
Axom Online is an India-based online store specializing in trendy footwear and clothing. We offer the latest fashion trends at affordable prices with seamless online shopping and fast delivery.

2. Do you have a physical store?
No, Axom Online operates exclusively as an online store. This allows us to bring you the latest fashion trends at competitive prices.

3. What types of products do you sell?
We specialize in trendy footwear and stylish clothing for men and women. Our collection is regularly updated with the latest fashion trends.

4. How can I place an order?
You can place an order by browsing our website, adding your favorite products to the cart, and proceeding to checkout. Follow the instructions to complete your purchase.

5. What payment methods do you accept?
We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)

  • UPI Payments (Google Pay, PhonePe, Paytm, etc.)

  • Net Banking

  • Cash on Delivery (COD) (available on select orders)

6. Do you offer Cash on Delivery (COD)?
Yes, we offer COD for select locations. However, additional charges may apply for this service.

7. How long does delivery take?
Delivery time varies depending on your location. Typically, orders are delivered within 3-7 business days.

8. Do you ship across India?
Yes, we deliver all over India. Shipping charges may vary depending on the location.

9. How can I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to track your shipment.

10. What is your return and exchange policy?
We offer easy returns and exchanges within 7 days of delivery. The product must be unused, in its original packaging, and with all tags intact.

11. How do I initiate a return or exchange?
To initiate a return or exchange, visit our website and go to the ‘Returns & Exchanges’ section. Follow the instructions or contact our customer support team for assistance.

12. Do you charge for returns?
Returns may be subject to a small handling fee depending on the reason for return. However, exchanges for defective or wrong products are free of charge.

13. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, contact our customer support team within 48 hours of delivery with clear images of the issue, and we will arrange for a replacement or refund.

14. Can I cancel my order after placing it?
Orders can be canceled before they are dispatched. Once shipped, cancellations are not possible. However, you can request a return once you receive the item.

15. How do I contact customer support?
You can reach out to us through:

  • Email: axomonline1@gmail.com

  • Live Chat on our website

16. Do you offer discounts and promotions?
Yes! We frequently run discounts and promotions. Follow us on social media or subscribe to our newsletter to stay updated.

17. How do I stay updated with new arrivals?
Follow us on Instagram, Facebook, and Twitter for the latest arrivals and exclusive deals. You can also subscribe to our newsletter for updates.

18. Is my personal information safe with Axom Online?
Absolutely! We take privacy seriously and use secure encryption to protect your personal and payment information.

For any further queries, feel free to reach out to our customer support team. Happy shopping with AxomOnline Store!